Diploma in Community Services (Case Management)

Domestic Students International Students

Delivery Mode

Classroom
(face to face training and assessment)

Course Duration

Students will have up to 68 weeks comprising of:

48 tuition weeks
10 work placement weeks
10 holiday weeks (incl public hols)
7 hours per day, 3 days per week

Cost

AUD$7,000
(includes $500 resource fee)

Location

Level 1, 12 Newcastle Street East Perth WA 6000

Introduction

This qualification reflects the role of community services workers involved in the delivery, management and coordination of person-centred services to individuals, groups, and communities.

At this level, workers have specialised skills in community services and work autonomously within their scope of practice under broad directions from senior management.

Workers support people to make change in their lives to improve personal and social wellbeing and may also have responsibility for the supervision of other workers and volunteers. They may also undertake case management and program coordination.

To achieve this qualification, the candidate must have completed at least 200 hours of work as detailed in the Assessment Requirements of units of competency.

The skills in this qualification must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.

No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

Why choose Aroha College?

No hidden prerequisite
No hidden fees

The Diploma of Community Services is designed for individuals passionate about leading and supporting positive change in their communities. This qualification prepares you for roles that involve the delivery, management, and coordination of person-centred services to individuals, groups, and communities.

You’ll develop specialised skills in community engagement, case management, and program coordination, learning how to empower people to enhance their personal and social well-being. As a qualified community services professional, you’ll gain the confidence to work independently under broad direction, manage complex situations, and support other staff or volunteers.

Graduates are equipped for rewarding roles such as Case Manager, Community Services Coordinator, Program Manager, or Team Leader, making a lasting impact in the lives of others.

The 20 units that must be completed includes:

• 12 core units
• 8 elective units

Core Units

• CHCCCS004 – Assess co-existing needs
• CHCCCS007 – Develop and implement service programs
• CHCCCS019 – Recognise and respond to crisis situations
• CHCCSM013 – Facilitate and review case management
• CHCDEV005 – Analyse impacts of sociological factors on people in community work and services
• CHCDFV001 – Recognise and respond appropriately to domestic and family violence
• CHCDIV001 – Work with diverse people
• CHCDIV002 – Promotes Aboriginal and/or Torres Strait Islander cultural safety
• CHCLEG003 – Manage legal and ethical compliance
• CHCMGT005 – Facilitate workplace debriefing and support processes
• CHCPRP003 – Reflect on and improve own professional practice
• HLTWHS003 – Maintain work health and safety

Electives – Case Management

• CHCCSM009 – Facilitate goal-directed planning
• CHCCSM012 – Coordinate complex case requirements
• CHCCSM010 – Implement case management practice
• CHCCSM014 – Provide case management supervision

General Electives

• CHCDIV003 – Manage and promote diversity
• CHCCDE025 – Develop and support community leadership
• CHCCCS009 – Facilitate responsible behaviour
• CHCPRP001 – Develop and maintain networks and collaborative partnerships

The RTO reserves the right to adjust elective units to meet training package requirements.

Please refer to the Enrolment Form, for the terms and conditions of enrolment, which includes Enrolment and Selection; Training Guarantee; Course Fees, Payments and Refunds; Course Fees paid in Advance; Recognition of Prior Learning (RPL) or Credit Transfer

Start: Jan 12, 2025

This course is intended for:

• School leavers or job seekers with no prior experience in the Community Services sector, keen to explore for new opportunities.
• Existing workers who have over 3 years’ experience and wish to upgrade their skills and knowledge into a new or existing industry sector
• Existing workers who wish to move into a leadership and management role within their industry
• Existing workers who wish to have their current skills and knowledge recognised
• Existing workers who wish to move into higher positions within their industry

LLN requirements are required for the following

• School leavers and/or new entrants to the workplace who wish to gain a qualification for the purpose of getting a job
• Individuals wishing to change careers or enter into a new career
• Skilled migrants who wish to upgrade their skills and knowledge from overseas qualifications to Australian qualifications
• Individuals or organisations that need to meet licensing or other regulatory requirementsLocal community group from a specific nationality (will need to advise nationality) group who wish to gain skills and knowledge

Students will need to meet the Selection Criteria requirements to be eligible to enter into this course. Evidence of the student meeting the Selection Criteria will be collected as part of the Enrolment process.

• Willingness to complete a Police Check Record

• Willingness to complete a Working with Children’s Check

• Relevant prior training and/or employment

• Entry requirements (i.e. Year 10, 11 or 12 or equivalent; Age range; qualification below)

• Must be over the age of 18 years

• Must hold a current Drivers Licence

• Due to the physical requirements of this unit the student must have the ability to perform CPR on a manikin

• Willingness to complete LLND assessment

• Students will be required to provide their own digital devices, able to access reliable internet and have video recording capabilities to record and submit assessment. Including access to

– Internet access through Google Chrome or other internet browsers

– MS Word, MS PowerPoint or equivalent applications

– Adobe Acrobat Reader

• Required: Yes
• To achieve this qualification, a minimum of 210 hours of placement is required. Work placement will be arranged by Aroha College, however if you have a preferred placement opportunity, please discuss with us prior to workplace to arrange.
• Minimum hours: 7 hrs per day, 3 days per week for 10 weeks = 210 Hrs
• Will take place at suitable work placement facility

Assessment methods may include:

• Observation/Practical Skills – A range of observation techniques have been included in the assessment tools to help identify the students’ ability to demonstrate their competence against the performance criteria and assessment conditions. The assessor utilises the Observation Checklist to identify observable skills either during a practical assessment or the student demonstrates the skills on the job.

• Written – A written assessment tool is provided to the student to gather evidence using a range of methods, these could include short answer questions, long answer questions, scenario-based questions, or multiple choice

• Third-Party Reports – a Third-Party Report is provided to a supervisor or employer to gather evidence of the students’ competency on the job, which includes observations and written questions for the Supervisor to complete. This Report is then reviewed and signed off by the Assessor.

• Case Studies – This method is used to provide the learner with the opportunity to apply their required knowledge within a given context, providing the student with a task whereby they can apply their skills to a real life example.

• Portfolio of Evidence – The student is required to collect a Portfolio of Evidence to demonstrate their competency against the relevant units, these could include: copies of Position Description and Resume, Workplace documents, forms, reports, minutes and third-party feedback from employers, clients and supervisors. This method is also used within the RPL Kit to recognise prior learning.

• Simulated – This method allows the student to demonstrate their skill and attitude in their current work environment or a mirrored simulated environment. The evidence gathered from this approach is to assist the assessor by observing their conceptual, interpersonal and technical ability.

All students may apply for RPL or Credit Transfer. More information is available in the Student Handbook or from Aroha College and RTO Website address